Privacy Policy

Effective Date: July 6, 2026

At KITECH LTD ("KITECH", "we", "our", or "us"), protecting your privacy is one of our priorities. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, purchase our services, or otherwise interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

KITECH LTD is a technology company based in Kigali, Rwanda, providing digital infrastructure and technology solutions, including:

  • Domain name registration and management
  • Web hosting and cloud hosting
  • Business email solutions
  • Website development
  • Software development
  • Mobile application development
  • Managed hosting and infrastructure
  • Technical consulting
  • Brand identity and digital transformation services

2. Information We Collect

Depending on the services you use, we may collect the following information.

Personal Information

  • Full name
  • Company name
  • Email address
  • Telephone number
  • Billing address
  • Business address
  • Tax identification information where applicable
  • Payment references
  • Account credentials

Technical Information

When you use our website or services, we may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Date and time of access
  • Pages visited
  • Referring websites
  • Log files
  • Security events

Service Data

Depending on the services purchased, we may process:

  • Domain registration details
  • DNS records
  • Website configuration
  • Email configuration
  • Server configuration
  • Backup information
  • Support requests
  • Billing history

3. How We Use Your Information

We use your information to:

  • Provide requested services
  • Register and manage domain names
  • Process payments
  • Create and manage customer accounts
  • Deliver technical support
  • Secure our infrastructure
  • Monitor service performance
  • Detect fraud and abuse
  • Communicate service updates
  • Send invoices and renewal notices
  • Comply with legal obligations
  • Improve our products and services

We will only use your information where we have a legitimate business purpose or another lawful basis to do so.

4. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Remember user preferences
  • Improve website performance
  • Analyze website usage
  • Maintain secure sessions
  • Protect against fraud

You may disable cookies through your browser settings, although doing so may affect certain website functionality.

5. Payment Information

KITECH does not store complete payment card details.

Payments are processed through trusted third-party payment providers and financial institutions that maintain their own security and compliance standards.

We may retain payment references, invoices, transaction identifiers, and billing history for accounting, customer support, and legal compliance.

6. How We Share Information

We treat customer information with care.

We do not sell or rent personal information to third parties.

We may share information only where necessary to:

  • register domain names through registry operators;
  • provide hosting or cloud infrastructure;
  • deliver business email services;
  • process payments;
  • comply with legal obligations;
  • respond to lawful government requests;
  • investigate fraud or security incidents;
  • protect the rights, property, or safety of KITECH, our customers, or the public.

All third-party providers are expected to handle personal information responsibly and only for the purposes for which it is shared.

7. Data Security

KITECH implements reasonable technical and organizational measures designed to protect customer information.

These measures may include:

  • encrypted communications (HTTPS);
  • access controls;
  • authentication mechanisms;
  • regular software updates;
  • infrastructure monitoring;
  • backup procedures;
  • firewall protection;
  • security logging;
  • vulnerability management.

While we strive to maintain a secure environment, no system connected to the internet can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • provide our services;
  • comply with legal obligations;
  • resolve disputes;
  • enforce our agreements;
  • maintain appropriate business records.

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

9. Your Rights

Subject to applicable law, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of personal information where appropriate;
  • object to certain processing activities;
  • withdraw consent where processing is based on consent;
  • request a copy of your information in a commonly used format.

Requests may be subject to legal, contractual, or technical limitations.

10. Customer Responsibilities

Customers remain responsible for:

  • protecting their account credentials;
  • maintaining secure devices;
  • keeping account information accurate;
  • ensuring that data collected through websites or applications hosted by KITECH complies with applicable privacy laws.

11. International Data Transfers

Depending on the services you use, your information may be processed or stored in data centers located outside Rwanda.

Where international transfers occur, KITECH will take reasonable steps to ensure that personal information receives an appropriate level of protection consistent with applicable laws.

12. Children's Privacy

Our services are intended for individuals who are legally able to enter into binding agreements.

We do not knowingly collect personal information from children without appropriate legal authorization.

If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to delete that information.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

KITECH is not responsible for the privacy practices or content of external websites.

Customers are encouraged to review the privacy policies of any third-party services they use.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations.

The latest version will always be available on our website together with its effective date.

Continued use of our services after updates become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or how KITECH processes personal information, please contact us.

KITECH LTD

Website: https://kitech.rw

Email: info@kitech.rw

Kigali, Rwanda

We are committed to handling your information responsibly and transparently while providing secure, reliable, and professional digital services.